The article discusses the speed and direction of the wind as one of the key factors affecting the spread of carbon monoxide in the linear city of Volgograd. It also investigates the intensity and rolling stock of the traffic flow, which have a negative impact on the pollution of the surface atmospheric layers of the air. Research has been carried out on Raboche-Krestyanskaya street in order to measure the concentration of carbon monoxide on the curb of the roadway.

Keywords: road transport, wind direction, wind speed, meteorological conditions, sources of pollution, highways, residential buildings, meteorological stations

The article deals with the laws of distribution of pollutants in a linear city. The highest values of carbon monoxide concentration were determined in the near-main territories of the Krasnoarmeysky district of Volgograd. Also in this paper, the question of the dependence of the level of gas pollution in the mainline areas on various factors, which include human activity and natural, natural factors, is raised. The influence of temperature inversions on the speed of pollution propagation and their limiting value in various points of the city is considered. For the experimental part, 18 points of technical measurements of CO concentration were taken, during which compliance with the MPC standards of the samples taken was revealed.

Keywords: linear city, district, law of distribution of carbon monoxide, transport of impurities, air pollution

In this article is reviewed the nature of organic hybrid nanocomposites. Promising directions in the field of organic hybrid nanocomposite materials will be methods for the synthesis of multicomponent materials, as well as the type of "net net" and "host-guest". The fundamental problem with the chemistry and physics of nanocomposites is dependent "structure-property". Solving this problem will move from research materials to their purposeful design.

Keywords: nanocomposite sol-gel technology, synthesis, nanoparticles.

В данной статье приводятся примеры стандартных и не стандартных точек контакта с потенциальными клиентами, описаны механизмы их выявления, а также приведены примеры из практического опыта работы авторов по данной теме. Дано определение понятию «клиентоориентированнсть» с точки зрения клиента, и предложены варианты, где применима данная стратегия. Поднят вопрос о качестве обслуживания и что стоит за этим пониманием для клиента, чего он ждет от сферы услуг и на что рассчитывает. В статье рассмотрены этапы анализа точек контакта, приведены примеры влияния этих точек на формирование лояльного отношения клиента к качеству услуг. 

Keywords: услуга, точки контакт, идентификация, стратегия, анализ, клиент, потребитель, контакт, точки взаимодействия, ориентация на клиента

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