This article described in detail a methods to optimize the cost of system maintenance and repair of vehicles. An algorithm for the use of a process approach to the task, as well as the fundamentals of the original functionality of the developed software, enables you to perform the necessary calculations in an automated way on the basis of defined boundaries of a standardized rating scale Harrington. An example of using this technique for the company performing the maintenance and repair of trucks.
Keywords: Maintenance, repair, quality management system, process approach, the vehicle, function of Harrington, optimization methods, software, rectangular matrix, quality